Support Center


Before You Purchase FAQ

  1. Do you offer a package purchase option to buy more than one product at a discounted price?

  2. If I already own a previous version of the Troubleshooting Skills Series software why should I upgrade to Version 4.1?

  3. Is there a special upgrade price to upgrade to V4.1 from previous versions of the software?

  4. If we get new computers or need to format our existing computers, can we reinstall the software again in the future?

  5. How does the licensing for the Pro Edition work?

  6. How does the licensing for the Enterprise Edition work?

  7. What operating systems is the Troubleshooting Skills software compatible with?

  8. Does any of the Troubleshooting Skills software run on Mac computers?

  9. Can I install the Troubleshooting Skills software on a removable drive?

  10. If we install the software on our server at one location, can our other locations use the software if they have access to our network?

  11. How many faults are in each Troubleshooting Skills program?

  12. How many hours will it take to complete these programs?

Answers and Explanations


back to top

  1. Do you offer a package purchase option to buy more than one product at a discounted price?

    Yes, we do offer the Troubleshooting Skills Series Bundle option that can save you 20% over purchasing the titles separately. This bundle package includes the following titles:

    • Troubleshooting Electrical Circuits
    • Troubleshooting Control Circuits
    • Troubleshooting Motor Circuits

    For details about this bundle option, you can visit our secure online store or contact our sales team to request a quote.


back to top

  1. If I already own a previous version of the Troubleshooting Skills Series software why should I upgrade to Version 4.1?

    The new 4.1 version of the Troubleshooting Skills Series software has been completely redesigned and rebuilt from the 3.2 and earlier versions, making them more stable and comprehensive training tools.

    Along with the most recent release of Version 4.1 we also released a new, updated version of the Simutech Course Manager administration program (Version 1.1). It now has more evaluation and reporting options, better student progress tracking capabilities, and a new Custom Test feature.

    For more information about the changes in the new Troubleshooting Skills programs and Simutech Course Manager, please see the new features information.


back to top

  1. Is there a special upgrade price to upgrade to V4.1 from previous versions of the software?

    Yes, customers currently with Versions 2.5 and 3.2 of the software are eligible for a special upgrade discount on the Educaiton Edition of the Version 4.1 software.

    Find out more about updating your Troubleshooting Skills software.


back to top

  1. If we get new computers or need to format our existing computers, can we reinstall the software again in the future?

    Yes, you can reinstall and reactivate the software as the need arises.

    Note that you may have to contact Simutech Multimedia to get your software activated for future reinstallations.


back to top

  1. How does the licensing for the Pro Edition work?

    The Pro Edition licensing is determined by the number of standalone computers the software is installed on.

    Using the Pro Edition you can install the software on the number of computers specified by the license you purchased. For example, if you purchase a license for 5 standalone computers, you can only install each program on 5 computers.

    For more information about licensing, please contact our customer service team.


back to top

  1. How does the licensing for the Enterprise Edition work?

    The Enterprise Edition licensing is determined by the number of concurrent users on a local area network (Server Option), or the number of standalone computers the software is installed on (Standalone Option).

    Using the Server Option, the software can be accessed from any computer on the network, but is restricted to the number of concurrent users as specified by the license you purchased. For example, if you purchase a license for 5 concurrent users, only 5 students can access each program at one time.

    Using the Standalone Option, you can install the software on the number of computers specified by the license you purchased. For example, if you purchase a license for 5 standalone computers, you can only install each program on 5 computers.

    For more information about licensing, please contact our customer service team.


back to top

  1. What operating systems is the Troubleshooting Skills software compatible with?

    The Troubleshooting Skills Series V4.1 and Troubleshooting Industrial Controls V1.6 are compatible with Windows operating systems. This includes Windows 2000, Windows XP, Windows Vista, and Windows 7.

    For information about system requirements, for both servers and client computers, please contact our customer service team.


back to top

  1. Does any of the Troubleshooting Skills software run on Mac computers?

    The Troubleshooting Skills software will not work natively on a Mac. However, it is possible to run the software on Intel-based Macs running a Windows operating system.

    The three ways to run Windows programs on Mac hardware:

    1. Parallels: http://www.parallels.com/products/desktop/
    2. Fusion: http://www.vmware.com/products/fusion/
    3. Bootcamp: http://www.apple.com/macosx/features/bootcamp.html

    All of these require an Intel-based Mac, which basically covers Macs purchased after mid 2006.

    There are currently no plans to make the programs compatible natively with Mac computers.


back to top

  1. Can I install the Troubleshooting Skills software on a removable drive?

    No, the Troubleshooting Skills software must be installed on a local hard drive. It will not work on any type of removable drive.


back to top

  1. If we install the software on our server at one location, can our other locations use the software if they have access to our network?

    The Troubleshooting Skills software is designed to run over a local area network (LAN) at a single location. Using it remotely, on a wide area network or through an ethernet connection will not allow the software to work correctly.


back to top

  1. How many faults are in each Troubleshooting Skills program?

    Troubleshooting Electrical Circuits = 10 Labs/Practice Exercies + 30 Faults in the main simulation
    Troubleshooting Control Circuits = 9 Labs/Practice Exercies + 47 Faults in the main simulation
    Troubleshooting Motor Circuits = 15 Labs/Practice Exercies + 47 Faults in the main simulation
    Troubleshooting Industrial Controls = 51 Faults in the main simulation


back to top

  1. How many hours will it take to complete these programs?

    The following values take into account the time it can take users to actually sit down and work through all the learning content and then solve the core Skill Test faults.

    Troubleshooting Electrical Circuits = 6-10 hours
    Troubleshooting Control Circuits = 8-12 hours
    Troubleshooting Motor Circuits = 10-15 hours
    Troubleshooting Industrial Controls = 14-22 hours

    The above values depend on each user's prior knowledge and how quickly they pick up the material, as well as their comfort with computers.

    For faster users there are also Extra and Genius faults available once the core program is complete. These can be very difficult, but a lot of fun for those that want a good challenge.