Resource Center

Customer Feedback

The Troubleshooting Skills software is used in all types of industry all around the globe. From manufacturing and food processing, to oil and gas, mining and utilities, companies are using the software to help improve their employees' ability to troubleshoot their essential equipment.

Here are some comments from some of our industrial customers:

Everyone I have put on this set of programs, from managers on down, find it to be one of the best training tools we could latch onto.
Dennis G., Technical Operations Manager, Elite Line Services

This is an excellent program to build confidence and efficiency into a workforce.
Tony C., Technical Training Manager, JBT Aerotech

The benefits were seen immediately...an apprentice who completed the training was able to quickly find and clear a ground in a circuit that had been broken for two days. This was after numerous unsuccessful attempts by a "qualified" craftsman without the software training. We are now in the process of scheduling all of our technicians for this training on a recurring basis.
Jim S., Assistant Supervisor, South Carolina State Port Authority

We at Domtar have multiple machines for cutting paper, all are pretty elaborate electrically. Your program has given my employees a much better understanding of what it takes to troubleshoot a problem and has reduced downtime as a result. The fact that they can use the program at their leisure keeps them sharp for when the skill is actually needed. This program has been worth its weight in gold.
Sam A., Plant Manager, Domtar

Even my more experienced techs have commented on how realistic the training is. For the cost of training one person I was able to purchase the Simutech software and train my entire technical shop.
Pat R., Senior Process Control Engineer, Allegheny Ludlum

...the guys here love the programs. A couple of them even use it on their lunch time!
Mark W., Conoco Phillips

The software is working out great...it's worth making sure that our new maintenance people go through the programs and now it's going to be a mandatory part of their training. I've seen the difference in the few people I've run through. The more practice I can get these new troubleshooters the better.
Dana M., Michelin Tire Ltd.

I absolutely love [the software]. I am a Controls Technician and I use it to review, and/or to learn/verify things all the time. This software is an invaluable tool that I wish I had when I was attending college.
Joe B., Controls Technician

Having completed this series myself, this is one of the best tools I've ever seen. It's an extremely realistic way to learn and refine your troubleshooting skills without the expense, mistakes, and pressure from the employer. I would recommend this software for everyone and anyone, both novice and advanced. With plenty of exercises, this software can be gone through multiple times to improve your skills and find better, more efficient ways to troubleshoot electrical problems. I like the function of being able to print a report to show the amount of time, attempts, and success of each exercise. The reports provide a great way to compare your results when you repeat the exercises a second time. Another benefit is having the time to analyze your initial problem solving techniques and figure out what steps you should have taken. Therefore learning from experience and changing the way you think about finding a solution to the problem.
Jamey P., MachineToolHelp.com

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